Reference

How 33eg Handles Your Personal Information

Your account with 33eg involves real financial activity — deposits through bKash, Nagad, or Rocket, identity verification, and session data — so we take the handling of that information seriously.

Data collected at account levelbKash, Nagad, Rocket transaction contextYour rights to access and correctionCookie and session dataContact path for data requests

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What We Collect and Why We Use It

33eg Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process payments — your name, contact details, and the mobile wallet numbers you use for bKash, Nagad, or Rocket transactions. Session data, including your device type, browser, and IP address, is

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recorded automatically each time you access your account. We use this to keep your session secure, to investigate any unusual access patterns, and to ensure your wallet transactions match your registered account profile. Payment details are never stored in full on our servers — only the
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reference data needed to reconcile a bKash, Nagad, or Rocket transfer against your account wallet. We may also collect gameplay records where those are relevant to verifying a transaction or resolving a dispute. Sharing of your data with third parties is limited to payment processors, identity
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verification partners, and any regulatory body that has jurisdiction over your eligible region. We do not sell your personal data. Retention periods vary by data category: account identity data is held for as long as your account remains active plus any period required by applicable local
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law, while session logs are typically cleared on a shorter cycle. Access to your data, and the rights available to you under this policy, depend on your local law and the region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUEST CONTACT

Reach Us About Your Privacy

If you want to access, correct, or remove information we hold on your account, the fastest route is through our account support channel. Requests tied to payment records — for example, a bKash or Nagad transaction reference you want clarified or removed — should include your registered account ID so our team can locate the right records without delay.

Account Support Chat Open the chat window from your account dashboard. Our support team handles data access requests and can confirm which records are held against your profile.

Email Data Requests Send a written request to our support email. Include your account ID and specify whether you are requesting access, correction, or deletion of your data.

Wallet Query Path For questions about how your bKash, Nagad, or Rocket transaction data is stored, raise a wallet-specific query through the payment section of your account settings.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security on your account runs across several layers. Your login is protected by OTP verification sent to your registered mobile number — the same number linked to your bKash, Nagad, or Rocket wallet where applicable. We use SSL encryption on all data in transit, so information moving between your device and our servers is not readable in plain form. Cookies on the platform are used for session continuity and basic analytics; you can manage cookie preferences through your browser settings at any time.

Cookie Management

Session cookies keep you logged in across pages. Analytics cookies help us understand how accounts are used. Both can be controlled through your browser's privacy settings without contacting us.

Account Security Practices

OTP verification on every login means your account cannot be accessed without the code sent to your registered mobile number, adding a direct check against unauthorised entry.

Data Retention Windows

Identity and payment reference data is kept while your account is active and for the period local law in your eligible region requires after closure. Session logs run on a shorter retention cycle.

Requesting Changes to Your Data

Write to our support team with your account ID and the specific record you want corrected or removed. We will confirm receipt and respond within the timeframe local law requires.

Common Questions About Your Data and Rights

These are the questions we hear most often from account holders in Bangladesh about how their personal information is handled, what rights they have, and how to act on those rights through the platform.

We collect your name, contact number, and the wallet details you use — bKash, Nagad, or Rocket — along with device and session data recorded automatically when you log in.

We store only the reference data needed to reconcile your transaction against your account wallet. Full wallet credentials are never held on our servers in retrievable form.

Yes. Contact our support team via chat or email, include your account ID, and ask for a data access request. We will respond within the period your local law requires.

Only with payment processors, identity verification partners, and regulatory bodies that have jurisdiction in your eligible region. We do not sell your data to advertisers or marketing firms.

Session cookies keep your login active. Analytics cookies record aggregate usage patterns. You can block or clear both through your browser settings without needing to contact support.

Send a request through account support chat or email with your registered account ID. Specify what you want corrected or removed, and we will confirm the action taken.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 33eg Handles Your Personal Information

Reach Us About Your Privacy

Data Handling, Cookies and Account Security

Cookie Management

Account Security Practices

Data Retention Windows

Requesting Changes to Your Data

Common Questions About Your Data and Rights

01 What personal data does 33eg collect when I open an account?

02 Is my bKash or Nagad payment data stored on 33eg servers?

03 Can I request a copy of the data 33eg holds on my account?

04 Does 33eg share my information with third parties?

05 How do cookies on the 33eg platform affect my privacy?

06 How do I ask 33eg to delete or correct my personal information?

Privacy Policy

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